General Questions

(scroll down for questions on our subscription box)

 

What if my order is damaged during shipping or missing an item?

Please report damaged or missing items within one week of your delivery date by emailing us at hello@catholicfamilycrate.com.

Can I use your free resources in my classroom, religious education classes, or with our co-op?

Yes! Our free downloads are great resources for your community. Feel free to share with your school, church, co-op, moms' group, etc. You can make photocopies and distribute this material as long as our logo and website remain visible.

Do you ship internationally?

International shipping is available. Due to increased shipping times on international orders, we cannot guarantee international crates will make it in a timely manner. Please be aware that international shipments can take anywhere from 3-8 weeks to arrive, so you may not receive your crate until the middle of the month or later. Please also be aware that certain countries may charge additional customs fees/taxes. Shipping rates will be calculated at checkout.

Monthly Subscription Box

When will my membership renew?

Monthly memberships renew on the 15th of each month, and the payment is for the following month's box (i.e. November 15th charge is for the December crate). 

 

When is the cut-off to get that next month's crate?

Our cut-off date is the 25th. Any orders that come in the 26th and after are for the NEXT month's crate. (i.e. November 26th order is for the January Crate)

 

When will my box ship? 

If you order by the 25th of the month, you will receive your box in time to celebrate the feast days included in the following month’s crate. If you order after the 25th, your first crate will not be for the following month but for the month after. You will receive an auto-notification in your email with tracking information once your crate ships.  (Example: If you order by October 25th, you will receive a box at the end of the month, in time to celebrate the November feast days! If you order on or after October 26th, you will receive your first box for December feast days at the end of November.)

 

How often will I receive a crate?

Crates are delivered to your doorstep each month! We ensure your crate arrives in time for that month's liturgical feasts!

 

What if I have more than one child? Are there materials my kids will fight over?

The items vary monthly, and most items are things your entire family can share! Each month you will receive a set of 3 jumbo activity sheets. Each child can have one but they are big so multiple children can work on one together. Whatever suits your family best!

 

What age range is the crate geared toward?

Our crates are designed to be educational and enjoyable for the whole family; however, the activities and crafts are specifically designed with ages 3 to 12 in mind. If you have at least one person in your family between those ages, I think the whole family will love it. And we hear from many who say their teens love it just as much as their little ones!

 

Is the subscription available to families outside of the USA?

International shipping is available. Due to increased shipping times on international orders, we cannot guarantee international crates will make it in a timely manner. Please be aware that international shipments can take anywhere from 3-8 weeks to arrive, so you may not receive your crate until the middle of the month or later. Please also be aware that certain countries may charge additional customs fees/taxes. Shipping rates will be calculated at checkout.
 
I only want to order a crate, not a membership. Can I do this?
You can sign up for a membership and cancel anytime, even after only receiving one crate! If you order the 6 month or 12 month option, you can cancel at any time before your next rebilling. We will send out all the crates you have already pre-paid for. Be sure you create an account at checkout to manage your subscription.
 

How can I change my address?
You can update your billing address by managing your account online. To update your SHIPPING address, please email us at hello@catholicfamilycrate.com. Please note that your shipping address must be updated before rebilling on the 15th of the month.
 

Can I send a crate as a gift?
Yes! Our crates make wonderful gifts. Just add a crate to your cart and enter the gift recipient's address in the shipping address section.

 

If you have any additional questions, please get in touch with us at hello@catholicfamilycrate.com. If for some reason, you cannot email us, you can call us at 720-773-1093 but if at all possible, please email us. We are a small, small business ran mainly by moms with small children so we often work in weird hours of the day and it's hard for us to handle a large volume of phone calls.