General Questions

Please scroll down for questions related to subscriptions.

• What if my order is damaged during shipping or missing an item?

Please report damaged or missing items within one week of your delivery date by emailing us at hello@catholicfamilycrate.com. 

• I entered the wrong shipping address. How can I change it?

If your order hasn’t shipped yet, we can help you update the shipping address. Please contact us as soon as possible. If your order has already shipped, unfortunately, we cannot cancel the shipment. However, you can use the USPS Package Intercept service to redirect your package. If you need to send a replacement, please note that there will be a shipping fee.

• My package is missing. What should I do?

Please fill out the USPS Missing Mail Help Request form to report the issue. This will help USPS track down your package. 

• Can I use your free resources in my classroom, religious education classes, or with our co-op?

Yes! Our free downloads are great resources for your community. Feel free to share with your school, church, co-op, moms' group, etc. You can make photocopies and distribute this material as long as our logo and website remain visible.

• Do you ship internationally?

International shipping is available. Due to increased shipping times on international orders, we cannot guarantee your order will make it in a timely manner. Please be aware that international shipments can take anywhere from 3-8 weeks to arrive. Please also be aware that certain countries may charge additional customs fees/taxes. Shipping rates will be calculated at checkout.

• Do you do donations? How can I request one?

Please see this page for more information about donations.

• Do you accept wholesale orders?

Yes, we do! For more information about our wholesale order, please visit this page.

• Can I return my order?

For details about our return policy, please visit this page.

 

Subscription Questions

• How can I change my shipping and/or billing address?

You can update your billing address by managing your account online. To update your SHIPPING address, please email us at hello@catholicfamilycrate.com. Please note that your shipping address must be updated before rebilling on the 15th of the month.

• When will my subscription renew?

Monthly subscriptions automatically renew on the 15th of each month, with the payment covering the following month's crate (e.g., a charge on November 15th is for the December crate).

6-Month Prepaid Subscriptions automatically renew every 6 months on the 15th of that month when your subscription comes due.

12-Month Prepaid Subscriptions automatically renew every 12 months on the 15th of that month when your subscription comes due.

• When is the cut-off to receive the crate?

Our cut-off date is the 25th of each month. Any orders placed on the 26th or later will be for the following month's crate. For example, an order placed on November 26th will be for the January crate.

• How often will I receive a crate?

Crates are delivered to your doorstep each month! We ensure your crate arrives in time for that month's liturgical feasts!

• When will my crate ship? 

We ship crates during the last week of the month. If you place your order by the 25th, you will receive your box in time to celebrate the feast days included in the following month's crate. However, if you order after the 25th, your first crate will be for the month after next.

Once your crate ships, you will receive an automatic email notification with tracking information.

Example: If you order by October 25th, you will receive your box at the end of the month. If you order on or after October 26th, your first box will be for the December feast days and will arrive at the end of November.

• Is free shipping available for international orders?

Free shipping is only available for orders within the United States. For international shipments, shipping costs will be calculated at checkout.

• Is the subscription available to families outside of the USA?

International shipping is available. Due to increased shipping times on international orders, we cannot guarantee international crates will make it in a timely manner. Please be aware that international shipments can take anywhere from 3-8 weeks to arrive, so you may not receive your crate until the middle of the month or later. Please also be aware that certain countries may charge additional customs fees/taxes. Shipping rates will be calculated at checkout.

• I only want to order a crate, not a subscription. Can I do this?

Yes, you can sign up for a subscription and cancel anytime, even after only receiving one crate! If you order the 6 month or 12 month option, you can cancel at any time before your next rebilling. We will send out all the crates you have already pre-paid for. 

• Can I send a crate as a gift?

Yes! Our crates make fantastic gifts. Just enter the recipient's address in the shipping section, and you're all set! 

• What age range is the crate geared toward?

Our crates are designed to be educational and enjoyable for the whole family; however, the activities and crafts are specifically designed with ages 3 to 12 in mind. If you have at least one person in your family between those ages, I think the whole family will love it. And we hear from many who say their teens love it just as much as their little ones!

• Can I pause my subscription?

While we don’t have a pause option for subscriptions, you can skip one or more months or completely cancel your subscription. To manage your preferences, simply log into your account or email us at hello@catholicfamilycrate.com. Just be sure to make any changes before your renewal date to avoid being charged.

• If I cancel my subscription immediately after renewal, will I still receive the crate?

Yes, if you cancel your subscription right after renewal, you will still receive the crate that you’ve already paid for. If you wish to avoid receiving the crate, please make sure to cancel your subscription before the renewal date.

If you have any additional questions, please get in touch with us at hello@catholicfamilycrate.com.