Frequently Asked Questions
If you have any additional questions, please email us at firstname.lastname@example.org
When will my box ship?
If you order by the 3rd of the month, you will get your box that month for the following month. Orders after the 3rd are for the month after. Example: If you order by October 3rd, you will receive a box at the end of the month for November feast days. If you order October 4th or later, you will receive your first box at the end of November for December feast days. You will receive an auto-notification in your email with tracking info when it ships.
All Advent orders will be shipping the third week of November. You will receive an auto-notification in your email with tracking info when it ships.
When will my subscription renew?
All subscriptions renew on the 1st of each month and they are for the following month's box (i.e. November 1st charge is for the December box).
Do you ship internationally?
International shipping is available. Due to increased shipping times on international orders with the global pandemic, we cannot guarantee international crates will make it in a timely manner. Please be aware that interntional shipments can take anywhere from 3-6 weeks to arrive, so you may not receive your crate until the middle of the month or later. Please also be aware that certain countries may charge additional customs fees/taxes. Shipping rate will be calculated at checkout.
How often will I receive a crate?
We ship monthly. We ship at the end of the previous month so you will have your crate in time for that month's liturgical feasts!
I only want to order a crate, not a subscription. Can I do this?
You can sign up for a subscription and cancel at anytime, even after only receiving one crate! Be sure you create an account at checkout so you can manage your subscription.
How can I change my address?
You can update your billing address through managing your account online. To update your SHIPPING address, please email us at email@example.com. Please note - your shipping address must be updated by the 15th of the month to be applied to the following month's crate.
Can I send a crate as a gift?
Yes! Our crates make wonderful gifts. Just add a crate to your cart and enter the gift recipient's address in the shipping address section. There is also a space to include a personalized note that will be sent with the crate. If you don't want it to be a recurring gift, just make sure you cancel it before the next purchase date (we charge the 1st of each month). There are no contracts, you can cancel anytime!
What if my crate is damaged during shipping or missing an item?
Please report damaged or missing items within ONE WEEK of your delivery date by emailing us at firstname.lastname@example.org
What if I have more than one child? Are there materials my kids will fight over?
Items vary each month. However, when the crate includes crafts or activities, each crate automatically comes with supplies for 3 activities. We also include a link to print more if you have more children or want to do the activity again.
What age range is the crate geared toward?
Our crates are designed to be used by the whole family but the activities are geared toward children from 3-12 years of age.
Can I use the products in my classroom or religious education classes?
All of our crates are designed for personal use only and are not licensed for multi or commercial use.