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Frequently Asked Questions

If you have any additional questions, please email us at hello@catholicfamilycrate.com

Monthly Subscriptions:

When will my box ship? 

If you place an order by the 18th of the month, you will receive your box in time to celebrate the two feast days included in the following month’s crate. If you place an order after the 18th, your first crate will not be for the following month, but for the month after. You will receive an auto-notification in your email with tracking information once your crate ships.  Example: If you order by October 18th, you will receive a box at the end of the month, in time to celebrate the November feast days! If you order on or after October 19th, you will receive your first box at the end of November for December feast days. 

When will my subscription renew? 

All subscriptions renew on the 15th of each month, and the payment is for the following month's box (i.e. A November 15th charge is for the December crate). 

How often will I receive a crate?

Crates are delivered to your doorstep each month! We ship at the end of the previous month to ensure your crate arrives in time for that month's liturgical feasts! 

What if I have more than one child? Are there materials my kids will fight over?

Items vary each month. However, when the crate includes crafts or activities, each box automatically comes with supplies for three children. We also include a resource link to print more materials if you have more than three children or want to do the activity again. There are many larger families that enjoy our crates by printing extras or pairing up older and younger children to work on the crafts or activities together.

What age range is the crate geared toward?

Our crates are educational and enjoyable for the whole family,  however, the activities and crafts are designed with the ages of 3-12 specifically in mind.

Seasonal Subscriptions:

How is this different from the monthly subscription?

The Monthly Crate option focuses on feast days and ongoing faith formation. The Seasonal Subscription devotes itself to those major liturgical seasons integral to our Catholic faith: Advent and Lent. They are set apart from “monthly” observance, so we honor them as such.

I am a monthly subscriber, will I be getting this material as part of my monthly subscription?

The Monthly Subscription and the Seasonal Subscription are two different subscription options that complement each other, but do not overlap. There will be no Advent or Lent supplies in the Monthly Subscription crates, so there is no risk of getting duplicates. The Seasonal Subscription is a wonderful addition for a family who has a Monthly Subscription, OR it can be subscribed to on its own, without the Monthly Subscription option. Choose the combination that is best for your family!

How often will I receive a crate?

The Seasonal Subscription crates ship out twice per year (before Advent and Lent) and are filled with double the content.

What age range is the crate geared toward?

Our crates are educational and enjoyable for the whole family. Although we do keep ages 3-12 specifically in mind as we develop our content. Our Seasonal Crates don't include crafts, so they are perfect for families of all ages.

General Questions:

Do you ship internationally? 

International shipping is available. Due to increased shipping times on international orders with the global pandemic, we cannot guarantee international crates will make it in a timely manner. Please be aware that international shipments can take anywhere from 3-8 weeks to arrive, so you may not receive your crate until the middle of the month or later. Please also be aware that certain countries may charge additional customs fees/taxes. Shipping rate will be calculated at checkout. 

I only want to order a crate, not a subscription. Can I do this?

You can sign up for a subscription and cancel at any time, even after only receiving one crate! Be sure you create an account at checkout so you can manage your subscription. Also, we do have some crates available on our website for individual purchase. Subscribers receive a $5 discount on each crate.

How can I change my address?

You can update your billing address by managing your account online. To update your SHIPPING address, please email us at hello@catholicfamilycrate.com. Please note that your shipping address must be updated before rebilling (the 15th of the month for Monthly Subscribers and dates vary for Seasonal Subscribers).

Can I send a crate as a gift?

Yes! Our crates make wonderful gifts. Just add a crate to your cart and enter the gift recipient's address in the shipping address section.

What if my crate is damaged during shipping or missing an item?

Please report damaged or missing items within ONE WEEK of your delivery date by emailing us at hello@catholicfamilycrate.com 

Can I use the products in my classroom or religious education classes?

All our crates and materials are designed for personal use only and are not licensed for multi or commercial use.